Salesforce.com for Non-Profit

Project Description

Executive Summary

The client promotes and supplies audio scriptures, and also provides training on audio scriptures across the world by operating in multiple territories. The client, as a not-for-profit organization, operates with donations and sales from different parts of world. With an increase in the number of transactions, the client asked Olive Technology to help them prepare to upgrade their existing system and automate all the processes involved.

Client’s Business Need

Olive Technology’s team has found the following issues needing to be addressed:

  • The client used various desktop applications for accounting purposes
  • Manual orders needed an order management system
  • Online and offline orders were not in one place
  • The quantity of online orders was limited
  • The existing system inadequately supported payments in currencies other than South African RAND and USD
  • The features handling inventory management, report generation process and receipts for orders and donations are processed manually

Olive Technology’s Solution

After a thorough analysis of client’s requirements and the existing system, the team at Olive Technology identified the need for integration of a CRM (Customer Relationship Management) tool to automate the processes. The team studied various CRM tools and determined the integration of Salesforce CRM would meet the client’s requirements.
Along with the CRM integration, the team has proposed to develop a new website using Drupal, a CMS (Content Management System) for better management of the content-related pages in the website. Use of a CMS reduces the development time of a website.
With the proposed system, the client accomplished the following:

  • Donation Management, Inventory, and Dropbox systems will be replaced with Salesforce.com
  • These activities, with this data, will be loaded and migrated to Salesforce.com objects
  • Reports can be customized.

Project Features

The key features of the project include:

  • Development of a new site using PHP in Drupal CMS
  • Integrating Salesforce CRM to achieve the following
    • Inventory Management
    • Manual Order Management
    • Donation Management
    • An application to integrate QuickBooks with CRM
    • File Sharing system
    • Event Management

Business Benefits

  • By integrating all the processes with the CRM, this ensures better management
  • Automation of the processes reduces time involved and reduces the errors caused because of human interference
  • Inventory, orders and donations can be better managed, smoothing the process flow

 

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